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Faq

What are the arrival and departure times?
Check-in takes place from 2.00 pm and Check-out must take place before 12.00 pm.

Is it possible to smoke?
It is possible to smoke only outside. It is strictly forbidden to smoke indoors, such as rooms, common areas, restaurant and Spa. If the guest smokes in the room, € 250.00 30 will be charged for the extraordinary cleaning of the room.

Is the Internet connection available?
Yes, free Wi-Fi access associated with the TV is available in every room of the hotel.

Are pets allowed?
Yes, pets are allowed with a supplement of € 15.00 per night.

What is your Covid-19 protocol?
You can find it at the following link 

What are the swimming pool hours?
Our pools are open from 9:00 to 19:00. It is compulsory to wear a swimming cap, available at the Reception.

What is the tourist tax?
The tourist tax of € 4.00 per person and applies to the first 7 consecutive nights of stay. Children under 14 are exempt from paying the tourist tax, which may be subject to changes at the discretion of the local municipality.

What payment methods do you have?
Cash payment for amounts not exceeding € 1999,99. Credit cards accepted are Amex, Visa, Mastercard.

Do you have a gym?
Yes, free upon reservation and for exclusive use. Sanitized by our staff before and after each use. Open from 7:00 to 22:00.

Do you have a laundry service?
Yes, we have an external laundry service, for a fee, from Monday to Friday, and on Saturdays and Sundays upon availability. Just leave the envelope supplied in the room by 9:00 pm the previous day to receive it the next day.

Do you have a left-luggage office?
Yes, we have luggage storage with free porterage in case of early check-in and late check-out.

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